Salespuzzle – Customer Terms of Use

1. Introduction
These Customer Terms of Use (“Terms”) govern access to and use of the Salespuzzle platform (the “Service”) provided by Salespuzzle Limited (company number 17013101), whose registered office is at 9 White Heather Court, Hythe, Southampton, SO45 6DT, United Kingdom (“Salespuzzle”, “we”, “us”, or “our”).

By accessing or using the Service, you agree to be bound by these Terms, together with our Data Processing Agreement (“DPA”) and Privacy Policy (together, the “Agreement”).

If you do not agree, you must not use the Service.

2. Eligibility and Scope

The Service is intended for business use only (B2B). By using the Service, you confirm that:

• You are acting on behalf of a business, organisation, or legal entity (“Customer”)

• You have authority to bind that entity

• All users are at least 16 years old

We may restrict access in jurisdictions subject to applicable sanctions or legal restrictions.

3. Account Registration and Administration

3.1 Account Setup
When registering:

• You must provide accurate and complete information

• The first registered user becomes the Company Administrator

Each account is for:

• One legal entity, or

• One individual acting in a business capacity

3.2 Users

You may invite employees or contractors (“Users”) to access the Service.

You are responsible for:

• All Users’ actions

• Ensuring compliance with these Terms

Users must:

• Keep credentials secure

• Not share login details
   

3.3 Administrator Controls

Company Administrators control:

• User access and permissions

• Integrations and data settings

• Account configuration
   

You acknowledge that administrator actions may result in:

• Modification or deletion of Customer Data

4. Customer Data

4.1 Ownership
You retain full ownership of all data, content, and information you upload or input into the Service (“Customer Data”).

4.2 ResponsibilityYou are solely responsible for:

• The legality, accuracy, and integrity of Customer Data

• Ensuring you have a lawful basis under applicable data protection laws

4.3 Data Protection & GDPR
Where we process personal data on your behalf:

• You act as data controller

• We act as data processor

Processing is governed by our Data Processing Agreement.

We provide functionality within the Service to support:

• Data subject access requests (DSARs)

• Rectification and erasure requests

• Data export and audit activity

4.4 Special Category Data
The Service is not designed for the routine processing of special category (sensitive) personal data.
If you choose to process such data, you:

• Do so at your own risk

• Must ensure full compliance with applicable data protection laws

4.5 Anonymised Data
You grant us the right to use fully anonymised, non-identifiable data derived from Customer Data for:

• Analytics

• Service improvement

• Product development

Such data will not identify you or any individual.

5. Acceptable Use

You must not use the Service:

• In breach of any applicable law or regulation

• To transmit unlawful, harmful, or offensive material

• To distribute malware or harmful code

• For unsolicited marketing (spam)

You must not:

• Attempt to reverse engineer the Service

• Interfere with system integrity or security
   

We may suspend access if you breach this section.

6. Fees and Payment

6.1 Fees
Fees are as published on our Website and may be:

• Monthly or annual

• Payable in advance

6.2 Payment
You must:

• Provide valid payment details

• Authorise recurring billing

Fees:

• Are non-refundable (except where required by law)

• Exclude VAT and applicable taxes

6.3 Changes to Fees
We may change fees with at least 30 days’ notice. Changes apply from the next billing cycle.

6.4 Non-Payment
We may:

• Suspend access after overdue payment

• Terminate accounts after continued non-payment

7. Term and Termination

7.1 Term
This Agreement continues until terminated by either party.

7.2 Termination by Customer
You may terminate at any time via account settings.

7.3 Termination by Salespuzzle
We may terminate or suspend access:

• For breach of these Terms

• For non-payment

• For legal or regulatory reasons

• With 30 days’ notice for convenience

7.4 Effect of Termination
Upon termination:

• Access to the Service ends

• Data becomes inaccessible

We will retain Customer Data for 14 days, during which restoration may be requested.
After that:

• Data is permanently deleted (subject to backup retention up to 90 days)

8. Availability and Support

We aim to provide high availability but do not guarantee uninterrupted access.

We may suspend access:

• For maintenance

• Due to technical issues

• Due to events beyond our control (Force Majeure)
   

Support is provided via email for reproducible issues.

9. Intellectual Property
All intellectual property rights in the Service remain owned by Salespuzzle or its licensors.

You are granted a limited, non-exclusive, non-transferable right to use the Service.
You may not:

• Copy, modify, or distribute the Service

• Reverse engineer or extract source code

10. Confidentiality

Each party agrees to:

• Keep confidential information secure

• Use it only for purposes of this Agreement

Confidential information excludes information that:

• Is publicly available

• Was already lawfully known

• Must be disclosed by law

11. Warranties and Disclaimer

The Service is provided “as is”.

We do not guarantee:

• That the Service will be uninterrupted or error-free

• That it will meet all your requirements

You warrant that:

• You have authority to enter this Agreement

• Your use complies with all applicable laws

12. Limitation of Liability

Nothing excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under law
   

Subject to the above:

• We are not liable for:

  • Indirect or consequential loss

  • Loss of profits, revenue, or goodwill

  • Loss of data (where reasonable safeguards are in place)

• Our total liability is capped at:
  100% of fees paid in the previous 12 months

13. Indemnity

You agree to indemnify us against claims arising from:

• Your misuse of the Service

• Breach of these Terms

• Your Customer Data

14. Changes to Terms

We may update these Terms with reasonable notice.

If changes are material:

• You may terminate before they take effect

Continued use after changes means acceptance.

15. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including:

• Natural disasters

• War or terrorism

• Network or infrastructure failures

• Government actions

16. General

• This Agreement constitutes the entire agreement

• You may not assign without our consent

• We may assign freely

• If any provision is invalid, the rest remains in effect

17. Governing Law
This Agreement is governed by the laws of England and Wales.
The courts of England shall have exclusive jurisdiction.