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Privacy Policy

Salespuzzle Privacy Policy

1. Introduction
This Privacy Policy explains how Salespuzzle Limited (“Salespuzzle”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our website and services.
We are committed to protecting your personal data and complying with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

2. Who We Are
Salespuzzle Limited
Company number: 17013101
Registered office: 9 White Heather Court, Hythe, Southampton, SO45 6DT, UK
Email: info@salespuzzle.co.uk

For the purposes of data protection law:

  • We act as a data controller for account and website data

  • We act as a data processor for Customer Data within the platform


3. The Data We Collect

3.1 Information You Provide
We may collect:

  • Name

  • Email address

  • Company details

  • Account credentials

  • Billing and payment details


3.2 Usage Data
We automatically collect:

  • IP address

  • Browser type and device information

  • Log data and usage activity

  • Access times and pages viewed

 
3.3 Customer Data (on behalf of Customers)
When you use our Service, we process data uploaded into the platform (“Customer Data”) on behalf of our Customers.
We do not control this data and process it only in accordance with our customers’ instructions.

4. How We Use Your Data
We use personal data to:

  • Provide and operate the Service

  • Manage accounts and subscriptions

  • Process payments

  • Provide customer support

  • Improve and develop our platform

  • Ensure security and prevent fraud

  • Comply with legal obligations


5. Lawful Basis for Processing
We process personal data under the following lawful bases:

  • Contract – to provide the Service

  • Legitimate interests – to improve and secure the Service

  • Legal obligation – to comply with applicable laws

  • Consent – where required (e.g. marketing communications)


6. Data Sharing
We may share personal data with:

  • Payment processors

  • Hosting and infrastructure providers

  • Analytics providers

  • Professional advisers (legal, accounting)

We ensure all third parties:

  • Are subject to appropriate data protection obligations

  • Only process data for specified purposes

We do not sell personal data.

7. International Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs)

  • Adequacy regulations


8. Data Retention
We retain personal data only for as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

Customer Data is retained in accordance with our Customer Terms, including deletion timelines after account termination.

9. Your Rights
Under data protection law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

You can exercise these rights by contacting us at info@salespuzzle.co.uk
.
We also provide tools within the platform to help our customers respond to data subject requests.

10. Security
We implement appropriate technical and organisational measures to protect personal data, including:

  • Access controls

  • Encryption (where appropriate)

  • Monitoring and logging

However, no system is completely secure, and we cannot guarantee absolute security.

11. Cookies
We use cookies and similar technologies to:

  • Operate the website

  • Improve user experience

  • Analyse usage

You can control cookies through your browser settings.
(You should also maintain a separate Cookie Policy if using non-essential cookies.)

12. Children
Our Service is not intended for individuals under the age of 16, and we do not knowingly collect data from children.

13. Changes to This Policy
We may update this Privacy Policy from time to time.
We will notify users of material changes where required.

14. Contact and Complaints
If you have any questions or concerns, contact:
info@salespuzzle.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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