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Security & Trust

Our commitment 

At Salespuzzle, we take the security, privacy, and integrity of your data seriously. Our platform is designed to protect your information using industry-standard safeguards and best practices aligned with the UK General Data Protection Regulation.

Data Security

We implement technical and organisational measures to protect your data, including:

  • Access Controls
    Role-based access ensures users only see what they are authorised to access.

  • Authentication & Account Protection
    Secure login systems and account-level controls help prevent unauthorised access.

  • Encryption
    Data is encrypted in transit using HTTPS/TLS. Sensitive data is protected where appropriate.

  • Infrastructure Security
    Our systems are hosted on secure, industry-standard infrastructure providers.

  • Monitoring & Logging
    We monitor system activity and maintain logs to detect and respond to suspicious behaviour.

Data Privacy

We are committed to protecting personal data in line with the Data Protection Act 2018.

  • We act as a data processor for Customer Data

  • Customers remain the data controller

  • We only process data based on customer instructions

We do not sell personal data.

GDPR & Data Rights

Salespuzzle includes features to support compliance with data protection laws:

  • Data export and portability tools

  • Data deletion and retention controls

  • Audit visibility for account activity

  • Support for handling data subject requests (DSARs)

Customers are responsible for determining the lawful basis for processing their data.

Access & Permissions

Customers have full control over:

  • User roles and permissions

  • Account access management

  • Third-party integrations

Company Administrators can:

  • Add or remove users

  • Restrict access

  • Manage data visibility

Sub-processors & Third Parties

We may use trusted third-party providers for:

  • Hosting and infrastructure

  • Payment processing

  • Analytics and performance monitoring

All providers are:

  • Carefully selected

  • Contractually bound to data protection obligations

A current list of sub-processors is available upon request.

Data Transfers

Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs)

  • Transfers to jurisdictions with adequacy decisions

Incident Response

We maintain procedures to detect and respond to security incidents.

In the event of a personal data breach, we will:

  • Notify affected customers without undue delay

  • Provide relevant information to support regulatory compliance

Data Retention

  • Customer Data is retained for the duration of the account

  • After termination, data is deleted in accordance with our Terms

  • Backup data may be retained securely for a limited period

Transparency & Accountability

We are committed to transparency in how we handle data:

  • Privacy Policy available publicly

  • Data Processing Agreement available to customers

  • Support provided for compliance-related enquiries

Contact

If you have questions about security or data protection, contact:

​

info@salespuzzle.co.uk

 

You also have the right to contact the Information Commissioner's Office (ICO) if you have concerns about how data is handled.

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